Customised procurement,
deployment & support services
for Education, Government and Business

FAQ

 

GETTING STARTED 

Please visit our How it works page for details on how the program works. If you need any more clarification please contact us and we will be happy to assist you.
Getting a quote from us and setting up an account will not cost you a thing. We also pay the shipping for all purchasable items. If you would like to send us devices for recycling we will pay the shipping as long as at least one item in the shipment has a value of one dollar or more.
If you cannot find your item using our search bar feel free to contact us and ask us why. Sometimes a newer item may not have been added yet or may have been overlooked and we would be happy to do a custom quote for you. If you can find a close version of the item that you have feel free to submit it under that item and let us know it’s not an exact match when you send it in.
Note: Whenever contacting us about specific devices it is good to include model numbers and/or serials numbers in addition to quantity and condition so that we can precisely identify what you have.
Yes, we are a legitimate company and our service is for real. We are registered with ASIC and have a licence as a Second Hand Dealer with Fair Trading NSW. Please contact us with any concerns that you might have and we will put your mind at ease. Our business grows by providing a good service to you in hopes that you will tell your friends about us and use us again in the future.
Yes, we will accept devices from all over the world; however, we are only able to cover the cost of shipping with Australia Post here in Australia. If you are outside of the Australia Post reach, you will need to organise your own shipping. Please note that devices such as Smartphones and Tablets from overseas must be unlocked and usable on Australian networks in order to be accepted as being in "Good condition"
Please come back again in the future and spread the word about who we are and what we are doing. You can connect with us on Facebook, twitter and google+! There may be other ways you can get involved if you would like.

Personal Data Protection / Privacy 

YES! When you sell an item to us, any item, we wipe the data from it as soon as it arrives at our facility. Mobile phones and hand held devices are wiped using methods such as factory resets and computer hard drives are reformatted and wiped before having the operating systems reinstalled. Similarly, data cards from cameras are also wiped to make sure that any photos that are there are erased.
We are a licensed Second Hand Dealer with the New South Wales Fair Trading. As part of our license we are required to lodge the serial number of all goods that we acquire and confirm identity of our customers. The reason for this is to crack down on the sale of stolen goods and to help the police track down lost items.
YES! We collect information such as your name and email to communicate with you and for no other purpose. We do not distribute any of your personal information in any way for any reason. We respect your privacy we count on a positive user experience with us in order for our business to grow.

Environmental Questions

 
Alegre has the resources in place to reuse, refurbish, repair and redistribute large quantities of new, used, broken and unwanted electronic devices.
When we are able to pay for items in either a working or broken condition, these items are going to be reused for parts and resold back into the market place. Recycle only items which we are not able to pay for are recycled with our ISO certified recycling partners and scraped for their material value.
The whole idea behind our system is to keep electronic devices out of landfill and keep our planets resources in the ground. The idea is to keep devices moving and in use as much as possible before they become obsolete. And when devices do become obsolete we work to recycle and use the materials again and again.
In this way, for every second hand device that we create and reintroduce to the marketplace, a new device is not being manufactured in its place to fit that same need.

Selling Your Devices

 
We have a network of buyers and we are constantly updating the prices. Typically prices of used items are constantly dropping but you would be surprised that on a rare occasion they do rise a little bit. When you receive a quote from us it is valid for 21 days. This should give you plenty of time to get the items to our facility. If it arrives outside of this timeframe the price will be adjusted to the current market rate.
When you receive a quote you can tick the appropriate boxes for the condition. Scroll over each option for a more detailed description of the appropriate condition. “Working” items mean that all of the original intended functions are operating properly and that the unit is free of water damage.
Most electronic devices contain water damage sensors. These are small white squares usually tucked away in unnoticeable places. When exposed to water they turn red. Once an item has been exposed to water, it is generally considered broken regardless of functionality. This is an industry standard as typically once exposed to water, devices will not last much longer and do not hold the same value.
We do an honest and fair diagnosis of each item before we look at the submission ticket and we pay out items according to our diagnosis. In a large majority of submissions our diagnosis matches your submission and often times we will pay more for an item when our customers are overly modest when stating the condition of an item. If, however, the price changes to the downside by greater than either $25 or 25% you will be notified via email with an explanation. You will then be given 7 days to agree or disagree with the repricing and have the unit sent back to you. Please see  Terms and Conditions for further details.
Please note that if our emails are not responded to within 7 days, the device will be processed at the diagnosed price.
If you have a large order it may be best to contact us directly. This may be because you are in charge of the IT equipment at the school or office or you might just be doing a large clean out. Often times with large orders we can combine shipping and pass along some of the savings to you.
Whenever contacting us about specific devices it is good to include model numbers and/or serials numbers in addition to quantity and condition so that we can precisely identify what you have.
We accept a huge variety of devices for trade in including smart-phones, mobiles laptops and heaps more. We will buy your iPods, iPhones, iPads, MacBooks, Mac Pros’ and iMacs. We also buy a very large range of SmartPhones. You can trade in your Apple desktops and laptops. If you can’t find it on our database just send us an email and we will see what we can do.
We will take them all. To list a few of them we will purchase and/or recycle all iPhones including the iPhone original, iPhone 3G and 3GS, iPhone 4 and 4S, iPhone 5 and 5S iPad original, iPad 2 and iPad , iPads with just 3g or 3g plus WiFi, all iPods in any generation including iPod Classic, iPod Touch, iPod Video, iPod Nano iPod MINI. Bottom line is we take them all as well as just about any iOS or Apple product out there. Once you are ready to upgrade or are no longer using your device simply sell them to us and let us find them a new home
ANY CONDITION! We accept iPods, Mobile Phones, iPhones, Apple Laptops, Apple Desktop Computers, Apple TV, MP3 Players and new, used, broken, old and damaged. It does not matter what condition your items are in, if they can be used for parts or if it is possible to repair, we will take it.

Shipping Your Item 

We have a Reply Paid account set up with Australia Post and when you ship your order using our shipping labels our account will automatically be billed and it won’t cost you a thing.
You can drop the package off at any Australia Post office of leave it in a post box if it is small enough.
We don’t generally find items to be damaged if packaged correctly and items rarely get lost. However, for expensive items (over $100) we recommend upgrading the item to registered post for a small fee.
Carefully pack into the satchel provided using newspaper, bubble wrap or something similar for protection. If you have the original packaging this will usually provide very good protection. If you opted to print your own label, then it is us to you to find a suitable box or post bag to ship your items.

Payment

Generally once an item arrives at our facility it takes 2-4 days for the payment to get processed and paid for. Occasionally it will take just a little bit longer when we have high volumes coming through. The only other factor is the time that the items spend in the post.
During the checkout process you will elect to get paid instantly via PayPal, or by Direct Deposit to your bank account

My Account

We will send email updates as soon as we receive your item and also once the item has been processed and the payment is issued. If you chose to enter a password and create an account, you can log in online and see your order details there as well as check the status.
Creating an account is not necessary. If you choose to not create an account, all necessary information that you need will be sent to you via email. The option to create an account is available if you would like to be able to log in online and check the status of your order and submit additional items.
Go to CompNow click "LOGIN" in the top right corner. Enter your email address used for your order, enter your password and press "Login". Click on View Account Information and you will be able to see all of your payment shipping and account information. Click edit on the appropriate area where you wish to update or change your info.

Other Questions

Contact us. and we’ll be more than happy to help!

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